Privacy

The information we ask for when processing your order i.e. name, address and credit/debit card details are purely for the process of that order and No card details are retained (each separate order will require you to re-enter your details.)

None of our customer’s information is passed on to any third parties.

Any information of special offers etc will only be sent to customers who have given us their permission to do so.

Products

All of our products come with the manufacturers guarantee and our customer satisfaction guarantee.

Details of sizes, dimensions and colours will be given on the relevant product information pages (there may be slight colour variations on some items but this will be stated where applicable).

Methods of Payment

We accept all of the following major Credit / Debit cards with all payments being made via secure server.

Payments can be made using the following methods:

A) WorldPay. Click on the WorldPay button to pay using WorldPay's online payment gateway.

B) PayPal. Click on the PayPal button to pay using PayPal's well established payment gateway.

C) Bank Transfer. To pay by bank transfer click on the Pay by Bank Transfer button when placing your order. We will despatch the goods when the money arrives in our account. Our bank details will be displayed and emailed to you.

D) Cheque. To pay by cheque click on the Pay by Cheque button when placing your order. The cheque must be denominated in GBP and drawn against a UK bank. We will despatch the goods when the cheque arrives. Make the cheque payable to Cliftons Jewellery, and post it to:

Cliftons Jewellery
52 Clifton Street
Lytham
Lancashire
FY8 5EW
United Kingdom

V.A.T REGISTRATION NUMBER: GB 534 5645 38

Deliveries

We aim to dispatch all orders within 48 hours - unless otherwise stated on the product page.

If an item is temporarily out of stock, we will inform you via email and place it on back order. When the item comes back into stock it will be sent to you free of postage charge. If you don’t want the item to be held on back order, a full refund will be given via your original payment method.

Postage

Total PriceUnited KingdomEuropeUnited StatesRest of the World
Below £30.00£3.00£15.00£30.00£30.00
£30.00 or aboveFree£15.00£78.00£78.00

These prices are for standard delivery (UK Mainland 1 - 3 working days).

Faster deliveries can be arranged by contacting us.

Returns

Damaged or faulty goods should be notified on receipt and returned to us at the following address, in their original packaging within 14 days of receipt of order, for an exchange or full refund via your original payment method. Once you have contacted us we will issue you with a returns label for any damaged or faulty items.

If you change your mind about your order we are happy to offer you a refund or exchange on your item(s). You should notify us with 14 days and all goods must be unused and in their original packaging. Once in receipt of your returned order we will credit your account with the original price paid. We are unable to refund return postage cost on "Change of mind" returns. Due to hygiene reasons all earrings are non returnable and can not be exchanged unless the product is faulty or damaged.

Returns Department
Cliftons Jewellery
52 Clifton Street
Lytham
Lancashire
FY8 5EW
United Kingdom

Customer Service

Should you have any problems with any part of our service or comments on how it can be improved please don’t hesitate to contact us:

By Telephone: 01253 736027

By Email: sales@cliftonsjewellery.co.uk

By Post:
Cliftons Jewellery
52 Clifton Street
Lytham
Lancashire
FY8 5EW
United Kingdom

Safety

Please note, some items sold on this website may contain small parts and may not be suitable for children.

Customer Satisfaction Guarantee

At Cliftons Jewellery we want you to be completely happy with your purchase. If for some reason this is not the case please contact us on receipt of your order and we will act promptly to solve the problem. Damages in transit will be replaced or refunded in full with no charge to you.

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Cliftons Jewellery
52 Clifton Street
Lytham, Lancashire, FY8 5EW
01253 736027
sales@cliftonsjewellery.co.uk
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